Service design uses design principles in conjunction with social and market research methods to help service providers and commissioners identify, define and solve service access and delivery problems.

Collaborative working with service commissioners and providers and engagement with users is important when redesigning services. Through this process, Options UK helps clients to develop health service improvements that are locally appropriate, and critically, organisationally owned and deliverable. We provide imaginative, efficient and economically deliverable solutions that meet the needs of the service users.

Our leading service design and social marketing techniques, increase community engagement in public service provision in a way that is empowering and engaging to both potential service users and practitioners providing those services.

Options UK can work in partnership with you to:

• Maximise your existing resources to increase service capacity
• Identify local needs to improve commissioning
• Integrate services where appropriate
• Improve how your spaces and facilities function
• Improve user experience
• Develop effective signposting
• Develop locally appropriate care pathways
• Harness the experience of your staff to improve service delivery and user experience  
• Engage users and potential users in the design, monitoring and evaluation of services
• Manage change